Today’s workplace culture is not only experiencing a shortage of motivated, experienced and skilled workers; but businesses are struggling to understand why over half of those employees are unengaged, according to Gallup. In an article by Shep Hyken, in Forbes Now, the role of empathy in creating and maintaining an engaged workforce is explored, as well as how costly unengaged employees can be for business, with a staggering $600 billion in lost productivity. Consider the st